Two school leavers from the class of 2017, who are nearing the end of the same Apprenticeship course, have agreed to share their experience with us. These two young people are noted for being dependable Internal Account Managers, regularly joining in and assisting a very busy Customer Service team that is stretched to the limit and beyond, but yet they still find time to keep up with their Customer Service Practitioner Level 2 course.
Talking to one of them recently, she commented that having the regular visit from the Course Assessor helped to keep them on target. This is one of the important distinctions between Apprenticeships and Distance Learning Courses.
In their own words, they jointly conveyed the following positive endorsement:
‘We are now coming to the close of our customer service postgraduate course. This has given us a brilliant insight into customer service and is highly relevant to our job role as an internal account manager. We would recommend this course to anyone looking to enhance their skill set within customer services. This has helped us understand how many aspects of our job includes the importance of communication with our customers. In this course we have a 20% off the job element – this is helped by watching a UBT webinar every Wednesday.’
An excellent report was received also, from the business representative in this levy-paying company, who was very complimentary about the course provider: ‘Babington were on the ball and explained how to fill in the forms. They were quite proactive at making sure the forms were filled in correctly.’