- The Certificate in Principles of Customer Service is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the on-going success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service.
- This course focuses on the effective use of communication in relation to customer service. It also looks at how customer service can be delivered in different sectors and focuses on what steps can be taken to improve customer service.
Customer Service Certificate Level 3 (110 hours)
This course consists of 3 mandatory units
|Unit||Module Title||Learning Outcomes||Recommended Minimum Hours|
|1||Understand the use of communication in customer service||
|2||Understand the principles of customer service delivery in different sectors||
|3||Understand the principles of making improvements to customer service||